Call Center Services

NDS has invested millions of dollars into a state-of-the-art telecommunication system, partnering with Interactive Intelligence for a fully integrated IP telephony solution.  This solution supports voice over IP (VoIP), open standards, mobile workers, and the unified voice and data communications business. The highly scalable IP platform provides a complete phone system for business users, combining Microsoft application integration and messaging, along with remote and mobile access.

This new platform allows the system to quickly identify the type of incoming call, who is qualified to take it, and route it to the appropriate person.  Our trained professionals leverage this powerful platform to support full-service client relationships as well as outsourced call center operations. 

Our services include a diverse feature set to better suit your business:

• Integrated Voice Response (IVR) capabilities
• Specialized routing capabilities
• Diverse payment options (online, IVR, live, traditional paper)
• Customized messaging/scripts
• Edit to read “Customer communications, including e-mail blasts and texts messaging as well as secure online messages
• Redundant sites and servers for increased data stability
• Web chat/e-mail
• Ability to send customer satisfaction surveys
• Quality assurance programs
• Ongoing training efforts
• Tracking and reporting services