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Call Center Services

Our call center offers extensive expertise with both inbound and outbound calling campaigns, including customer service and collections calling experience.

Features:

  • Integrated Voice Response (IVR) capabilities
  • Customized messaging/scripts
  • Tracking and reporting services

Dynamic Filer®

Dynamic Filer is an easy-to-use document management and imaging application complete with robust search capabilities.

Features:

  • SharePoint-compatible application
  • One-touch scanning from any scanner or copier
  • One-touch classification and indexing of business documents
  • One-touch search directly from business screens
  • Provides secure managed storage
  • Simple point-and-click administration

Dynamic Payables

Dynamic Payables is a SharePoint-based invoice automation system that integrates seamlessly with existing ERP systems, helping  accounts payable departments to lower their cost per invoice processed and create time efficiencies.

Features:

  • Reduces invoice processing time by 40% to 60%
  • Automatically matches invoices to purchase orders
  • Manages request for payment and approval processes
  • Manages purchase card receipt association, coding, and approval processes
  • Reduces accounts payable cycle time to capture prompt payment discounts
  • Stores and manages all payable-related documents and e-mails securely in one place

EssayEdge

EssayEdge helps students get into their top-choice schools by editing and critiquing their admissions essays for college, graduate school, MBA programs, medical school, or law school.  We also provide editing and coaching for academic papers, theses, and dissertations.

Features:

  • One-on-one contact with an editor
  • Edited essays and critiques provided within 24 or 48 hours
  • Upgrade to a variety of options, including additional edits and phone service

Government Education Loan Servicing

Nelnet has been servicing student loans for the federal government for 30 years. With extensive expertise in this area, NDS is now offering both full-system servicing solutions as well as software solutions for entities seeking assistance with the loan servicing process.

Features:

  • Application processing
  • Conversion loan adds
  • Underwriting
  • Customer service
  • Account maintenance
  • Recovery and collection services

GrantPro

GrantPro is a web-based grant and scholarship management system.

Features:

  • Combines multiple grant, scholarship, and loan forgiveness administrative capabilities within one system
  • Online application and electronic signature
  • Flexible eligibility rule and funding level updates
  • Electronic ISIR and ACT/SAT data uploads

JobInterviewEdge

JobInterviewEdge is a coaching service that prepares applicants for job interviews.

Features:

  • Personalized service from an experienced job coach
  • 30-minute mock interview
  • Written critique provided within 24 hours
  • E-mail follow-up available for up to seven days

My Secure Messages

My Secure Messages is a secure, online messaging center where customers can receive billing statements, disclosures, and other correspondence regarding their accounts. It facilitates secure communications in a fully hosted, paperless environment.

Features:

  • Consolidates communications into a single inbox
  • Allows a secure method to exchange personally identifiable information
  • Provides fully integrated, secure e-mail delivery within your website
  • Tracks and reports read rates and customer behavior
  • Provides a "green" solution that reduces paper and postage costs
  • Offered as a Nelnet-hosted solution with quick setup and implementation

Payment Processing

Our payment processing services offer secure lockbox processing for incoming payments, helping to minimize risk and create efficiencies for an organization.

Features:

  • Resolve suspense transactions
  • Comprehensive reconciliation and balancing
  • Reporting and documentation support

Peterson's Online Academic Skills Course (OASC)

Peterson’s Online Academic Skills Course is designed for individuals who want to build their math and verbal skills to excel in their jobs, pass their exams, advance their careers, or continue their education.

Features:

  • The Pre-Test evaluates the individual’s current math, reading comprehension, and vocabulary abilities
  • A customized set of lessons is built for each user to address individual strengths and weaknesses
  • Interactive lessons and flash cards help to build skills
  • Practice questions and quizzes help assess the learner’s progress
  • The Post-Test measures performance at the end of the course and can be compared directly with the Pre-Test

Peterson's Test Prep Solutions

Peterson’s test preparation solutions include interactive online courses and full-length practice tests for high school, college, and other professional exams.

Features:

  • Online practice tests available for DSST, CLEP, SAT, ACT, PSAT, GED, ASVAB, and many more
  • Multiple full-length practice tests that simulate the actual exam and provide detailed explanations for each question
  • Online courses for SAT, ACT, PSAT, ASVAB, and Academic Skills (OASC)
  • Online courses include a Pre-Test, customized set of interactive lessons, quizzes, practice questions, and much more

Private Loan Application Processing

Our application processing service allows you to process private education loans from initial request up to loan origination.

Features:

  • Editing, verification, and credit evaluation
  • Applicant correspondence and document management
  • Web-based customized application workflow
  • Application review and approval decision

ResumeEdge

ResumeEdge assists job seekers in creating a resume that will help them get the position they want.

Features:

  • Users work one on one with a Certified Professional Resume Writer (CPRW)
  • Can submit a resume or work with a writer to create one
  • Consumers receive a new or edited resume in 48 to 72 hours

STAR

The STAR System is a flexible and reliable private loan origination and servicing solution.

Features:

  • Profile-based system
  • Flexibility to service highly diverse loan programs
  • State-of-the-art technology
  • Web-based origination and school certification

StudentEdge

Peterson’s StudentEdge planning center is a free online college and career planning resource that combines college and scholarship searches, career exploration, and test preparation.

Features:

  • Empower students and families in the college planning process
  • Provide free, single source access to high-quality resources
  • Customize counseling with data from in-depth reporting

TRAX

TRAX is a flexible tracking and billing solution designed to easily track time for clients, contracts, projects, and tasks.

Features:

  • Captures timesheet data for reporting and extracting
  • Web-enabled for entering time from any location
  • Customizable to capture necessary level of detail